TradeTech Group Limited, trading as MakeTradingWork and TheTradersNotebook (“we,” “our,” “us”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our websites, services, subscriptions, coaching programs, and partner integrations (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our Services.
Who We Are
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TradeTech Group Limited is registered in England & Wales (Company No. 16190965), with a registered office at 5 Brayford Square, London, England, E1 0SG. We act as the data controller responsible for your personal data under applicable data protection laws in the United Kingdom, the European Union, and other relevant jurisdictions.
Personal Data We Collect
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We collect personal data you provide directly to us when using our Services, including but not limited to your full name, date of birth, country of residence, email address, phone number, postal address, username, password, subscription and service preferences, identity verification documents (such as passports or government-issued IDs), billing information including cardholder name and billing address (processed securely via Stripe, without storing full card numbers), as well as any communications you send to us through email, chat, or support requests.
In addition, when you use our Services, certain technical information is collected automatically. This includes your IP address, browser type, operating system, device information, language preferences, location data derived from your IP or provided directly, and website usage data such as pages visited, links clicked, and time spent on the platform.
We may also receive personal data about you from third parties necessary to provide the Services effectively. This includes payment processors (like Stripe) for purchase confirmation, analytics providers (such as Google Analytics) for site performance, identity verification partners, and trading partners who may facilitate evaluation or other complementary services.
How We Use Your Personal Data
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We use your data primarily to manage and provide the Services, create and maintain your account, verify your identity, process payments, and respond to your inquiries and support requests. This processing is necessary for the performance of the contract between you and us.
To enhance your experience, we analyze anonymized usage data to improve the platform and the Services. We also use your data to send important legal notices, updates, and service-related communications. Where you have provided consent, we may send marketing communications to keep you informed about promotions, offers, or new content.
Your personal data may be shared with trusted third-party service providers who support our operations, including payment processors, email and customer support platforms, analytics services, and secure hosting providers. We also share limited data with partners to facilitate specific services included with your membership, such as external evaluation programs. All third parties are required to handle your data in accordance with applicable data protection laws and maintain confidentiality and security.
We do not sell your personal data to any third parties.
Automated Decision-Making and Profiling
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Some aspects of our Services may involve automated decision-making, such as evaluating eligibility for trading programs or bonuses based on your account activity and performance data. Where applicable law requires, we will obtain your consent before such processing. You have the right to request human review of any automated decisions that affect you, to express your point of view, and to challenge the decision.
When We Share Your Data
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We only share your personal data with service providers and partners as necessary to provide and improve our Services. This includes payment processors, analytics providers, hosting services, and partners involved in delivering features related to your membership. We may also disclose your data when required by law, legal process, or to protect our rights and property. In the event of a business transfer such as a merger or acquisition, your personal data may be transferred subject to confidentiality obligations.
International Data Transfers
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Your personal data may be transferred and processed outside the United Kingdom or European Economic Area, including countries without equivalent data protection laws. When such transfers occur, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or the UK International Data Transfer Agreement, to protect your data in accordance with applicable legal requirements.
Data Retention
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We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Typically, account information is retained for up to six years after account closure, billing and payment records for seven years to meet tax regulations, support communications for up to three years, and verification documents for up to twelve months. Aggregated or anonymized data may be retained indefinitely for analytics and service improvement purposes. When data is no longer required, we securely delete or anonymize it.
Data Security
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We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include encryption, secure hosting environments, role-based access controls, regular security audits, and staff training on data protection. However, you are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any suspected security breaches.
Your Privacy Rights
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Depending on your jurisdiction, you have rights regarding your personal data, including the right to access, correct, delete, restrict or object to processing, receive your data in a portable format, and withdraw consent at any time where processing is consent-based. To exercise your rights or for any privacy inquiries, please contact us using the details below. We may require verification of your identity before fulfilling your request. You also have the right to lodge a complaint with your local data protection authority.
Cookies and Tracking Technologies
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We use cookies and similar tracking tools to ensure essential website functions, analyse usage, and deliver personalized marketing communications (only with your consent). You can manage cookie preferences via your browser settings or when prompted on our website.
Marketing Communications
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We will only send you marketing communications if you have explicitly consented or if you are an existing subscriber receiving information relevant to your membership. You can unsubscribe from marketing emails at any time via the unsubscribe link in the message or through your account settings.
Children’s Privacy
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Our Services are intended for users aged 18 and older. We do not knowingly collect personal data from children under 18. If we discover such data has been collected, we will delete it promptly.
Third-Party Websites
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Our Services may contain links to external websites not controlled by us. We are not responsible for their privacy practices and recommend reviewing their policies before submitting personal information.
Changes to This Privacy Policy
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We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or services. Significant updates will be communicated through your account or website notices. Your continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
International Data Protection Compliance
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We comply with relevant privacy laws across jurisdictions where we operate, including the UK GDPR, EU GDPR, CCPA/CPRA for California residents, PIPEDA in Canada, the Australian Privacy Act, Brazil’s LGPD, Singapore’s PDPA, South Africa’s POPIA, and others.
Contact Us
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If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:
TradeTech Group Limited
5 Brayford Square, London, England, E1 0SG
Company Registration Number: 16190965
Email: contact@tradetechgroup.co.uk
Alternatively, you may contact us via our customer support channels. If you remain dissatisfied, you may escalate the matter to your local data protection authority, such as the Information Commissioner’s Office (ICO) in the UK.
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