TradeTech Group Limited, trading as MakeTradingWork and TheTradersNotebook (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information when you access or use our websites, services, subscriptions, coaching programs, and third-party integrations (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. WHO WE ARE
MakeTradingWork is a trading education provider operated by TradeTech Group Limited, a company registered in England & Wales.
Company Number: 16190965
Registered Office: 5 Brayford Square, London, England, E1 0SG
We are the “data controller” for the purposes of data protection laws.
2. DATA WE COLLECT
2.1 Data You Provide Directly
Identity: Full name, date of birth, country of residence
Contact: Email address, phone number, postal address
Account: Username, password, subscription plan
Payment: Billing address, cardholder name (note: processed by Stripe; we do not store card numbers)
Communications: Emails, chats, feedback, and support messages
Verification: Passport, ID, proof of address, etc.
2.2 Data Collected Automatically
Technical: IP address, browser, OS, device type
Usage: Pages visited, links clicked, time spent
Location: IP-derived or user-submitted
2.3 Data from Third Parties
Payment processors (e.g., Stripe)
Trading platforms (e.g., The5ers)
Analytics (e.g., Google Analytics)
3. HOW WE USE YOUR DATA
Purpose Legal Basis
Account creation and verification Contractual necessity / Legitimate interests
Service delivery and subscriptions Contractual necessity
Payment and billing Legal obligation / Contractual necessity
Support and user inquiries Contractual necessity
Third-party benefits Legitimate interests
Analytics and service improvements Legitimate interests
Updates and legal notices Legal obligation
Fraud prevention and compliance Legal obligation
Marketing (if opted in) Consent
4. DATA SHARING AND DISCLOSURE
We do not sell your data. However, we may share it with:
4.1 Service Providers
Including but not limited to: Stripe, Mailchimp, SendGrid, Zendesk, Google Analytics
4.2 Third-Party Evaluation Partners
To facilitate benefits with partners like The5ers.
4.3 Legal Compliance
To comply with legal obligations or protect rights and safety.
5. INTERNATIONAL DATA TRANSFERS
Where data is transferred outside the UK or EEA, we use safeguards such as Standard Contractual Clauses and certified frameworks to ensure compliance.
6. DATA RETENTION
We retain data only as long as necessary for legal and operational purposes:
Account info: up to 6 years post-closure
Billing records: up to 7 years
Communication logs: up to 3 years
Evaluation data: up to 12 months
Data may be anonymized for long-term use.
7. SECURITY MEASURES
We apply technical and organizational security including:
Data encryption
Role-based access controls
Secure server environments
Internal audits
You are responsible for securing your login credentials.
8. YOUR RIGHTS
You have the right to:
Access your data
Request corrections or deletion
Restrict processing
Object to marketing or profiling
Request data portability
Withdraw consent at any time
To exercise your rights, please visit our Help Centre. Identity verification may be required.
9. COOKIES & TRACKING
We use cookies for:
Essential functionality
Usage analytics
Marketing (only with consent)
You can manage cookie preferences via your browser or on-site cookie settings. Refer to our Cookie Policy for full details.
10. MARKETING COMMUNICATIONS
You will receive promotional emails only if:
You opt in explicitly
You are an existing subscriber receiving related content
You may opt out anytime via the unsubscribe link or by updating preferences in your account settings.
11. CHILDREN’S PRIVACY
Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.
12. THIRD-PARTY LINKS
Our content may contain external links. We are not responsible for the privacy practices or content of those sites.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Material changes will be communicated via email or our website. The most current version will always be available here.
14. CONTACT & SUPPORT
For privacy-related inquiries or complaints, please use our Help Centre.
If you are dissatisfied with our response, you may also contact the UK Information Commissioner’s Office (ICO).
TradeTech Group Limited
5 Brayford Square, London, England, E1 0SG
Registered in England & Wales – Company No. 16190965
