Account Support

You can update your billing information by logging into your account (Click Member Login). If you would like to change your email address, please contact our trader support team via the Help Centre. Please note, we cannot change the full name associated with your MakeTradingWork account.

If you are an Advanced or Professional member, you can 'Request Access' through TheTradersNotebook.com. Each request is manually reviewed by our team and may take up to 1 business day to be approved. If you require assistance, please visit our help centre.

If you have subscribed to a membership that includes an evaluation credit with The5ers, you can request it through the 'The5ers Credit Request' form. Please ensure you have registered an account with The5ers before requesting and ensure that your personal information is the same across MakeTradingWork and The5ers. If this information is not the same, our compliance team will not be able to process your credit and the request will be terminated. If you need assistance with this process, please get in touch with our trader support team via the help centre.

If you encounter any account related issues, please get in touch with our trader support team via the help centre. If you're facing an issue with your The5ers account, please email them directly at: help@the5ers.com

Yes, if you would like to upgrade your membership you can do so by contacting our trader support team who will walk you through the process. Please do not manually cancel any subscriptions, our team will do all of this for you.